Communication and people - both make your company work. Investing in communication skills training is a must for productivity and motivation.

Training has to engage and motivate - and offer clarity.

This feedback will reassure you that my training delivers!

Alison Morton Beyond Retail

Trisha offers insightful, interesting and thought-provoking training, picking up on subtleties that others miss and providing a must-have communications toolkit for anyone who wants to be a highly effective people manager.  Highly recommended!

Alison Morton ‧ Beyond Retail Ltd

Caroline Brown Liverpool Victoria

Trisha instantly understood the brief - I was able to relax! She was very easy to work with as we prepared for the event. She adapted to the audience. Trisha’s natural abilities in communication and empathy ensured the event ran smoothly and on time. A safe space for creativity to flow.

Caroline Brown ‧ Liverpool Victoria

Communication skills training

Communication is key!

Communication is something you NEVER stop getting better at. There are so many trust breaking traps that can be avoided - but you need to get forensic and equipped with the whole toolkit.

All training is adapted to suit the attendees, the needs and the practicalities. I am happy to discuss bespoke options.

In person or via Zoom (or similar). Small groups to maximum of 16 attendees (with flexibility according to need).

The 'Train the Trainer' workshop is also delivered as a simulation of 'virtual training'.

As an Alumni of the Year Award winner, Trisha is always keen to give back. She delivered a masterclass on public speaking for Interns. She draws the best out in people - and breaks down perceived barriers to public speaking and encourages attendees to be true to their authentic selves.

Jonathan Goode

BU Alumni Relations

Train the Trainer

To work on flow, engagement, learning styles and challenging dynamics.

The focus will be on:

Engagement and Boundaries

  • Keeping individuals engaged and learning (different learning styles and personalities).
  • Clear concise instruction – delivered with an understanding of ‘perspectives’ and option for questions.
  • Challenging situations – dealing with emotions.
  • Q & A management

Public Speaking 

To work on removing key barriers to engagement and confidence.  

The focus will be on:

Engagement and Enjoyment

  • Get forensic with fear. Spot thinking habits and get out of your head and into their heads.
  • Preparation/Content/Delivery working together not separately - to achieve engagement and enjoyment for all.
  • Using story - Analogy, metaphor and real life.
  • Q & A management

Being Assertive Nicely 

To work on communicating with a strong/warm balance.

The focus will be on:

Engagement and Balance

  • Key tactics for instant rapport with strangers - facilitating relaxed communication.
  • Key ingredients of 'authenticity' and 'assertiveness'. Communicating with a Strong- Warm balance.
  • Saying no nicely. Adapting to the situation.
  • Verbals and non-verbals

Pre and post coaching ‘reflections’ and action plans.

Training for Customer Services/Recruitment teams

Having formed an ongoing relationship with a local online retail company - I have designed a number of bespoke training sessions which (with relevant tweaks) will be of value to you and your teams.

The training goes beyond the conventional content that has been delivered to customer/client service teams for decades!

The style is engaging, interactive and totally relevant to the real experience of the individuals.

I always take a brief - even for existing training modules. We work with examples that will resonate and feel real.

Pre and post thought-nudgers and action plans.

The session was great, thank you. I've really latched on to the idea of simplifying the language we use in some of our more complex/technical training delivery and building more upon any themes and stories we can tell in our sessions, I see great potential in both the material we already have and the trainers to be able to do this.

Ben Morris 

Training and Recruitment Manager - Beyond Retail Ltd.

NB: Where training is delivered online (Zoom) - I will follow up with a series of 5 x bespoke 'demo roleplay' videos for ongoing development. When delivered in person this roleplay would be done during the session.

Let's have a conversation. Phone, email or book a zoom chat through my diary link.

Or use the contact page.

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